Few days back, i have the opportunity to contact easy cgi support team and reach their technical support team via the live chat online. Previously, i am having a email ticket opened and appear that the problem haven’t been solved accordingly. So, i have to contact support immediately, and hopefully the problem can get to their immediate attention for solution.
Following are the live chat conversation with easy cgi support team!
“Thank you for contacting support. Please be prepared to answer your Security Question when we begin chatting. To enhance our security protocols, we’ll need you to provide the answer to your Security Question at the beginning of our conversation. If you have not yet set your Security Question and Answer, please log into your account now to set it up. Thank you. Please hold for the next available operator to respond.
You are now chatting with ‘Sergio Norris’
charles: hi.
Sergio Norris: Hi Charles. My name is Sergio Norris, how are you today?
charles: my account is down since 14th. Tracking Number: 5524895
charles: very unhappy with the support given so far. why is my site still down???
charles: http://www.easycgireview.org/
Sergio Norris: I apologize for any inconvenience this has caused you.
Sergio Norris: Okay.
charles: after support performed the server migration, my site had been down. my php cant run… they told me work in progress all this long. but nothing had been done so far.
Sergio Norris: To protect your account from unauthorized changes, can you please verify for me the answer to the Security Question:
Sergio Norris: Thank you for the authentication.
Sergio Norris: Can you please hold while I review your account and get back within 2 to 3 minutes?
charles: ok.. i wait here.
Sergio Norris: Thank you for holding.
Sergio Norris: Our records show that the ticket is open for the issue. One of our specialists is working on the issue. You will hear response from this specialists as soon as the issue resolved.
charles: from the ticket… nothing had been done for the pass 48 hours.
Sergio Norris: I apologize that it has taken longer than usual to resolve your issue. I have expedited your issue, and our engineers are currently working on it. You should be hearing from someone soon.”
