Thank you for contacting support. Please be prepared to answer your Security Question when we begin chatting. To enhance our security protocols, we’ll need you to provide the answer to your Security Question at the beginning of our conversation. If you have not yet set your Security Question and Answer, please log into your account now to set it up. Thank you. Please hold for the next available operator to respond.
You are now chatting with ‘Rosie Dean’
charles: hi
charles: my website is down. http://www.easycgireview.org/
Rosie Dean: Hi Charles, My name is Rosie Dean, how are you today?
Rosie Dean: I apologize for any inconvenience this has caused you.
Rosie Dean: To protect your account from unauthorized changes, can you please verify for me the answer to the Security Question:
Rosie Dean: Okay.
charles: i try login contorl panel.. it keep asking me to change password. i discard changes… but it keep returning back to change password page .. how to get to control panel
Rosie Dean: Okay.
Rosie Dean: Thank you for the authentication.
Rosie Dean: May I place you on hold for 2 to 3 minutes while I review your account?
charles: ok. my website is still down. pls take a look
Rosie Dean: Okay.
Rosie Dean: Thank you for your patience, I am still testing the issue, I will be back with some more information in 5 more minutes.
Rosie Dean: You must enter a letter, a number, and a special character in order to change their password.  If they do not, the ‘Change Password’ button will be grayed out and thus not allow you to proceed with the change.
charles: ya, got it changed successfully just now
Rosie Dean: Okay.
Rosie Dean: I am still testing the issue, I will be back with some more information in 5 more minutes.
Rosie Dean: Thank you for holding.
Rosie Dean: Could you please check the Web site now?
charles: checking
Rosie Dean: Okay.
charles: refreshing… take very long time… still cant see site.
Rosie Dean: Could you please clear the browser cache and cookies before accessing the URL?
charles: using IE now.. just now using firefox… still cant access site.
charles: ping with request timed out.
Rosie Dean: I was able to access the Web site without any issues. Could you please check with other PC?
charles: ok i try restart router and tetst later.
charles: thanks

Following are the live chat conversation with easy cgi support team!

“Thank you for contacting support. Please be prepared to answer your Security Question when we begin chatting. To enhance our security protocols, we’ll need you to provide the answer to your Security Question at the beginning of our conversation. If you have not yet set your Security Question and Answer, please log into your account now to set it up. Thank you. Please hold for the next available operator to respond.
You are now chatting with ‘Sergio Norris’
charles: hi.
Sergio Norris: Hi Charles. My name is Sergio Norris, how are you today?
charles: my account is down since 14th. Tracking Number: 5524895
charles: very unhappy with the support given so far. why is my site still down???
charles: http://www.easycgireview.org/
Sergio Norris: I apologize for any inconvenience this has caused you.
Sergio Norris: Okay.
charles: after support performed the server migration, my site had been down. my php cant run… they told me work in progress all this long. but nothing had been done so far.
Sergio Norris: To protect your account from unauthorized changes, can you please verify for me the answer to the Security Question:
Sergio Norris: Thank you for the authentication.
Sergio Norris: Can you please hold while I review your account and get back within 2 to 3 minutes?
charles: ok.. i wait here.
Sergio Norris: Thank you for holding.
Sergio Norris: Our records show that the ticket is open for the issue. One of our specialists is working on the issue. You will hear response from this specialists as soon as the issue resolved.
charles: from the ticket… nothing had been done for the pass 48 hours.
Sergio Norris: I apologize that it has taken longer than usual to resolve your issue. I have expedited your issue, and our engineers are currently working on it. You should be hearing from someone soon.”

Easy cgi live chat support are using liveperson chat system, a very famous live support chat system. You can view screenshot below for example:

When i first started with easy cgi, i trying to install wordpress blog in windows hosting for the first time. It was hard for me. I manage to get the php script running but having problem with .htaccess file and permalink feature. I created a support ticket and asking for technical support to assist. Luckily the problem get fixed in short while and i manage to setup this wordpress blog site running in full feature including having url redirection and permalink feature.

From easy cgi control panel, you can create a new support ticket

“Initiate a support request with Easy CGI by opening a Support Ticket. All requests are responded to within 1 to 24 hours. You can see a history of your tickets and close/open them as necessary.”

I am happy with easy cgi support and their services.